Contact

We are here for you

Do you have questions about a product, your order, delivery or something else? Our customer service is happy to help you.

You can contact us around the clock, every day of the week. We reply to all inquiries as soon as we can and always within 48 hours.

Contact us

Send your question via our contact form below, or email us at info@decolia.com.

To help us assist you as quickly as possible, please provide your order number if your question concerns an existing order.

Orders & Deliveries

Do you have questions about your order, delivery status or delivery time? Contact us with your order number and we will help you check your order.

When your order has been shipped, you will receive a delivery confirmation with information on how to track your shipment.

Returns & Complaints

Do you want to make a return or have received a product that is damaged, incorrect or does not match your order? Contact our customer service before you send back the product, and we will help you with the next steps.

In the case of a damaged or incorrect delivery, please attach pictures of the product and packaging. This helps us handle your case faster.

Change or cancel an order

If you notice that something is wrong with your order, for example delivery address, size or product, contact us as soon as possible.

We always try to help before the order moves to production or delivery, but cannot guarantee that an order can be changed or canceled after it has been processed.

Products & Sizes

Do you need help choosing the right size, frame or finish? Please get in touch before you order. We are happy to help you find an option that suits your home and your style.

Payment

If you have questions regarding payment, refund or a completed purchase, you are always welcome to contact us. Please provide your order number and the email address used when placing the order.

Customer Service: Open 24/7  
Response Time: Within 48 hours  
Email: info@decolia.com

Decolia – art for spaces to thrive in.